The short version
- Your conversations are used to talk with you and to build your Context (what helps the Agent accompany you better). Nothing else.
- Nobody at Spiritful reads your conversations. We don't store them, we don't evaluate them, we don't use them to train any AI model, we don't sell them, and we don't show ads.
- We measure how the app is used (which screens and features), never what you write.
- You can delete your Context and your account at any time. When you delete your account, we delete everything that identifies you and fully anonymize what remains.
- What you share here can reveal your beliefs and how you feel. We treat it as sensitive information.
- Spiritful is not medical, psychological, or crisis care. See the important notice below.
The rest of this page explains the details.
Important: not a substitute for professional care
Spiritful is an AI companion. It is not a doctor, psychologist, therapist, counselor, pastor, spiritual director, or emergency service. It does not provide medical, psychological, psychiatric, legal, or crisis advice, diagnosis, or treatment, and nothing it says should be treated as such. Spiritful is provided for informational and devotional purposes only.
- It does not replace professional help. Do not use it to diagnose, to decide about medication or treatment, or to make medical, psychological, legal, or financial decisions. Always consult a qualified professional before making those decisions, and do not delay or ignore professional advice because of something the Agent said.
- It may decline. If you ask for something that belongs to a professional, the Agent may tell you it cannot help with that and suggest you speak with a qualified person.
- It makes no health claims. Spiritful does not claim to treat, cure, prevent, or improve any medical or mental health condition.
- It can be wrong. It is an AI and can make mistakes.
- It cannot keep you safe. It cannot call anyone for you, is not monitored by people in real time, and cannot respond to an emergency.
- If you are in crisis, thinking about harming yourself or someone else, or facing an emergency, stop using the app now and contact your local emergency services, a qualified professional, or someone you trust right away. In an emergency, call your local emergency number (for example, 911 in the United States and Canada, or 112 in the European Union). For emotional distress or mental health concerns, please seek a qualified counselor, a licensed professional, or a trusted pastoral caregiver.
1. What we collect
What you give us. The messages you write to the Agent, and the Context built from them: the preferences and ways of being accompanied that help the Agent respond to you. If you create an account, your email address, or the identifier that Google or Apple shares with us when you sign in with them (which may include your name and email, or an Apple private relay address), together with a random user ID.
What you choose to send us. Feedback, and reports about a response or a problem. If you report a response, we receive only the category you choose, not the text of the conversation (see section 5).
How the app is used. We use Google Firebase Analytics and Crashlytics to record usage events (such as which tabs and screens you open and which features you use) and technical information: device model and operating system, app version, language, approximate location derived from your IP address (country or city level), a random app-instance identifier that we do not link to your account, and crash and performance diagnostics. This never includes the text of your conversations.
Purchases. Payments are handled by the Apple App Store or Google Play. We don't see or store your card details. We receive confirmation of your subscription status from Apple or Google so we can give you access to Plus.
We do not collect your contacts or precise location, and we do not use advertising identifiers or show ads.
2. How we use it
We use your information only to:
- Respond to you and keep your Context up to date.
- Run and secure the service (accounts, purchases, preventing abuse).
- Understand how the app is used so we can improve it, using usage events that do not include your conversation text.
We do not use your conversations to evaluate quality, to train or fine-tune AI models, for advertising, or for profiling. We improve Spiritful and the Agent using simulated conversations and anonymized statistics, never your conversations or anything that identifies you.
3. Who processes your information
AI model provider. To answer you, your messages are sent to Google's Gemini AI models, which we use through Google Cloud (Vertex AI) under our organization's business account. Under Google Cloud's terms, Google acts as our service provider and does not use your messages or the responses to train or fine-tune its models without our permission, and we have not given it. For performance, Google may temporarily cache messages and responses in memory for up to 24 hours, and may keep a limited log of them to detect and prevent abuse and to meet legal obligations. We may change AI providers in the future; any provider we use must offer protections at least equivalent to these, and we will update this policy if the change matters to you.
Infrastructure. We use Google Firebase to run the app and store your account and Context. Google acts only on our instructions as our service provider. Your information is stored and processed in Google data centers in the United States (Firebase Authentication is run only from the United States). We require our providers to protect your information to the same standard we do.
We do not sell your information and we do not share it with advertisers or data brokers. We may disclose information if required by law.
4. Sensitive information
Your messages may reveal religious beliefs or emotional and mental wellbeing. We treat this as sensitive. We never assume anything about your faith from your use of the app, and we never use this information for advertising.
Before your first conversation, the app asks you to confirm, with a clear action, that you understand your messages are sent to Google's Gemini AI models to generate responses, and that you agree to the processing described in this policy. We do not send any message to the AI provider before you confirm. You can withdraw your consent at any time in Settings; if you do, the Agent stops working until you confirm again.
5. Reporting a response
If you report a response, we record only that it was flagged and the category you chose. The text of the conversation is not sent to us, and nobody on our team reads it.
6. Your controls and your rights
In the app. In Settings → Your Context you can view and delete your Context. In Settings → Account you can delete your account, and you can also request deletion from outside the app at https://spiritful.app/delete-account without reinstalling it.
What deletion means. When you delete your Context, the Agent no longer knows you and nothing from it is used again. When you delete your account, we apply one rule without exceptions: we do not keep anything that identifies you or that can be traced back to you.
- Everything that identifies you is deleted: your email and sign-in details, your user ID, and any identifier that connects data to you.
- Everything that is left is fully anonymized: it has no user ID, no email, no device or app identifier, and no link to you, and we have no way to connect it back to you. Anything that cannot be reliably anonymized is deleted instead.
- Anonymized data is not personal information. We keep it indefinitely, only as statistics to understand and improve Spiritful. We do not sell it, we do not combine it with other data to identify you, and we do not try to re-identify it.
We complete this within 30 days, except for what we must keep by law. Any backup copies are overwritten within 35 days.
Your rights. Depending on where you live, you may have the right to:
- know what personal information we hold about you and get a copy;
- correct information that is wrong;
- delete your information;
- receive your information in a portable format;
- withdraw your consent at any time;
- object to or restrict certain uses of your information;
- appeal our decision if we decline a request; and
- not be treated differently for exercising these rights.
To exercise any of them, write to support.spiritful.app@breakinsoft.com. We will answer within 30 days, or sooner where the law requires. We do not charge for reasonable requests. We may ask you to confirm your identity first, and we may decline a request that is unfounded, excessive, or that the law does not require us to fulfill, in which case we will explain why.
Your choices about sale and sharing. We do not "sell" or "share" personal information, as those terms are defined by California and other US state privacy laws, and we do not use it for targeted advertising or profiling. There is nothing for you to opt out of, and we will not start without asking you first.
Complaints. If you think we have not respected your rights, please contact us first. You can also complain to the data protection authority in your country. In Peru, this is the Autoridad Nacional de Protección de Datos Personales (ANPDP). In the European Union and the United Kingdom, you can contact your local data protection authority, and in the United States, your state attorney general.
7. How long we keep things
- Conversation text: we do not keep it. It is processed while you talk with the Agent and is not stored on our systems afterward.
- Your Context: the Agent updates it as you talk and at the end of a conversation, from what you shared. It is kept until you delete it or your account.
- Session metrics: we keep basic counts and timing for each session (for example, how long it lasted), without any message text. When you delete your account, your user ID and every reference to you or your Context are removed, and the rest is kept only in anonymized form.
- Anonymized data: data that has been fully anonymized, with no user ID, no link to you, and no way to identify you, is no longer personal information. We keep it indefinitely as statistics to understand and improve Spiritful, never sell it, and do not try to re-identify it.
- Usage events and diagnostics: event-level data in our analytics tools is kept for up to 14 months and is not linked to your name, email or user ID. When you delete your account, the app resets its random analytics identifier so earlier usage data can no longer be connected to you. Aggregated statistics, which contain no individual-level data, are kept indefinitely.
- Inactive guest profiles: the same rule applies as for a deleted account after 12 months of inactivity: anything that identifies the profile is deleted and the rest is anonymized.
8. Security
The app runs on Google Firebase services (such as Authentication, database, storage, cloud functions and analytics), which encrypt data in transit (HTTPS/TLS) and at rest. Access to our systems is limited to the people who need it to run the service. No system is perfectly secure, but we take reasonable steps to protect your information. If a security incident affects your personal information, we will notify you and the authorities as the law requires.
9. Age
Spiritful is for people aged 18 and over. We do not knowingly collect information from anyone under 18. By using the app you confirm that you are 18 or older. If you believe someone under 18 has used it, contact us and we will delete the data.
10. Changes
If we change how we use your information in a way that matters — for example, if we ever offered to review conversations to improve the Agent — we will tell you in the app first and ask for your explicit choice. Anything new would apply only to what you share after you agree, never retroactively.
11. Contact
Breakinsoft E.I.R.L. · Ayacucho, Peru · support.spiritful.app@breakinsoft.com · https://spiritful.app